EP #265 Should You Expect the Unexpected?
The unexpected sucks.
But it doesn’t have too. In fact, I think you need it for greatness…
…in life, in relationships, in business, and in workplace culture.
I had a few unexpected things happen to me over the last few weeks and it got me thinking about resilience and the other related things to handling the unexpected.
My business career, like yours, has been riddled with the unexpected. Adaptation has been critical.
How does this apply to the culture of your workplace?
I wanted to talk about it from the perspective of the employer and the employee.
So, I did. 😁
What You'll Learn in Today's Episode:
Why we think we can expect anything
How resilience works
A story about laundry and expectations
The definition of expectation
How there are two sides of expectations
How there are never “no expectations”
Why extravagant goals or expectations don’t matter that much
How generous workplace culture is built with expectations
How team members and customers experience expectations
Some questions you should ask yourself about expectations
How overpreparing wastes time
How expectations are not always met
What to do when something unexpected happens
How going above and beyond should be expected
What employers need to do to support great effort
How growth of people is important
Quotes Worth Sharing:
“The best leaders expected the unexpected.” - Bob DePasquale
“I think we overprepare a lot in today’s society.” - Bob DePasquale
“There’s something to be said about resilience.” - Bob DePasquale speaking about times where things don’t happen
“Expectations are built on previous experiences.” - Bob DePasquale
“There are always expectations.” - Bob DePasquale
“The baseline foundational expectations are those that matter most.” - Bob DePasquale
“What are your actual expectations on a daily basis?” - Bob DePasquale
“What’s the first question you ask yourself when you meet someone else?” - Bob DePasquale
“When you believe, it’s much more likely to happen.” - Bob DePasquale
“I as afriand to call the customer and tell them I messed something up.” - Bob DePasquale
“You’ve got to expect greatness in generosity or else are you really being generous?” - Bob DePasquale
“It’s not always measurable.” - Bob DePasquale talking about expectations
“What if your people grow?” - Bob DePasquale
Resources from Today’s Episode:
My Book - Personal Finance in a Public World
Related Episodes: