Service is proactive. Work is reactive. You have to employ the former to make people feel a special experience.

Patience is hard to come buy these days but it pays to apply it to your most important work.

Your success will not be seen. It happens when no one is looking. They’ll see the results only and that’s okay.

We make buying decisions every day, whether with money or not. However, we love to be told what buy and today’s technology feeds us what we want to hear.